There are certain products that are custom-made by the manufacturer and are non-returnable. These include:
For hygienic reasons, the following products are non-returnable:
You may also call us at (704) 948-4125 or email us at [email protected] to request a return. Please include your order information, name and the item number you are returning.
Unless Safe Home Pro made an error, return freight is the customer’s responsibility. We will be happy to help you determine which shipping method to use once you have requested to do a return. We highly recommend insuring larger items for their retail value to protect against shipping damage. These items can also be locally dropped off at our office for free: 18635 Starcreek Dr. Suite B, Cornelius, NC 28031.
Please be sure to carefully follow all return-shipping instructions that are included with your Return.
Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 25% restocking fee (minimum $25) will apply.
Once your return is received, Safe Home Pro will issue a credit to the credit card used for the purchase. Please allow up to 4 weeks for your credit to be issued. If you paid by check or money order, we will issue a check within 30 days.
If your item is defective or was damaged in shipping, please call us at (704) 948-4125 or email us at [email protected]. We will arrange for the item to be repaired or replaced promptly.
